Trend Micro Service One^™

Augment security teams with 24/7/365 managed detection, response, and support.

Choose the service level that best suits your needs

Service One Complete:

Service One Essentials

Early Warning Service with 24/7/365 high alerts monitoring
Priority support case handling
Complete, on-demand training catalogue
Prioritized access to global Incident Response team (additional costs apply for engagement).

Support

Simplified and prioritized support handling with 24/7/365 email, phone, and case portal availability
Fast track to designated Service Manager decreases time to submit a claim and priority on submissions resolves queries quicker
Fortify security with access to on-demand training, best practice frameworks, admin and operational guides, Knowledge Base, as well as cybersecurity experts and CISOs
Monthly status meetings, quarterly business reviews, and accelerated defect fixes maximizes ROI

Detection

Targeted Attack Detection scans for indicators of compromise (IoC) related to a notable targeted attack, providing qualified high-risk alerts with a prediction of next steps in the attack.
Managed detection and response (MDR) experts create a full picture of the attack across the entire enterprise, including a root cause analysis, attack vector, dwell time, spread, and impact
Comprehensive visibility across your entire Trend Micro solution eliminates siloed views and enables data consolidation.
Powered by Trend Micro research, leveraging 450 global threat researchers with a deep collective understanding of threat techniques and actors

Detection

Targeted Attack Detection scans for indicators of compromise (IoC) related to a notable targeted attack, providing qualified high-risk alerts with a prediction of next steps in the attack.
Managed detection and response (MDR) experts create a full picture of the attack across the entire enterprise, including a root cause analysis, attack vector, dwell time, spread, and impact
Comprehensive visibility across your entire Trend Micro solution eliminates siloed views and enables data consolidation.
Powered by Trend Micro research, leveraging 450 global threat researchers with a deep collective understanding of threat techniques and actors

Response

Designated Service Manager helps you optimize your security posture with best practices and access to Trend Micro Service One resources.
Respond immediately to high-risk alerts with notification and guidance from Trend Micro threat analysts.
MDR contains threats and automatically generates IoCs to prevent future attacks across your entire estate as well as a step-by-step remediation plan and monthly security reports.
Incident Response Team investigates and helps you recover from attack, whether attacked assets are protected by Trend Micro or a third-party.

Response

Designated Service Manager helps you optimize your security posture with best practices and access to Trend Micro Service One resources.
Respond immediately to high-risk alerts with notification and guidance from Trend Micro threat analysts.
MDR contains threats and automatically generates IoCs to prevent future attacks across your entire estate as well as a step-by-step remediation plan and monthly security reports.
Incident Response Team investigates and helps you recover from attack, whether attacked assets are protected by Trend Micro or a third-party.

What’s included

Trend Micro™ Managed XDR

Augment threat detection with MDR for email, endpoints, servers, cloud workloads, and networks

Trend Micro Premium Support

Ensure smooth operations with superior support

Get started

Trend Micro Service One™